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Fast fixes for the problems we hear about most. 10 guides from our support team.
These are the problems we hear about most in Online Support, written up in the order we’d work through them with you. Each guide starts with the quick answer, then goes step by step from the simplest fix to the most thorough.
Not sure where to start? If the picture stops and starts, go to buffering; if the screen goes black, the black-screen guide; if the app shows a message or a number, the error-code guide translates it. When a fix needs our side, each guide tells you exactly what to send us so we can solve it in one reply.
Sound but no picture, a black screen only on 4K channels, or total silence? Match your symptom to the cause, then fix it on Fire TV, Google TV or your smart TV.
Read articleA bigger buffer rides out shaky Wi-Fi but starts channels later. Where the setting lives in TiviMate, VLC and Kodi, what to set first, and how to test it.
Read articleWhat 400, 403, 404, 429, 502, 503 and messages like “source error” or “unable to connect” really mean, whose side the problem is on, and the fix for each.
Read articlePlayer closes on launch or freezes while the channel list loads? Work through the causes in order, from a force stop to a clean reinstall that keeps your setup.
Read articleModem first, router second, devices last. The right restart order and timing, how to clear the DNS cache on every device, and when neither will help.
Read articleMenus lag, apps take ages to open or a low-storage warning won’t go away? Twelve fixes for a slow Fire TV Stick, from clearing caches to knowing when to upgrade.
Read articleChannels play but the guide is empty, or an hour off? Seven fixes, from the quickest to the most thorough.
Read articleWhat “invalid login”, “authorization failed” and “max connections reached” really mean, and the fix for each.
Read articleVoices ahead of lips, or silence on a few channels? Seven fixes for the TV, the app and the soundbar.
Read articleMost buffering starts at home, not on the server. Work through these nine fixes in order — the first four solve the majority of problems.
Read articleOur support team is available 24/7 and happy to help, even before you buy.
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